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SERVICE CENTER

 


How to Shop

You can lookup CDs by each categories "Pre-Order", "New Releases", "Imported CDs", "Japanese releases" and "Blu-ray/DVD/etc."
You can also search by any keyword with our search engine. (Please read "How to search" below.)

Select the items you want to purchase on the list or from a detail page, and click "Add to Cart". If you want to finish your shopping, please click "CHECK OUT" and fill out the secure order form.
Confirmation of your purchase will be sent by e-mail with your points, total cost and the postage.
If you do not receive this within 5 days, please e-mail us to:order@arksquare.net.

How to Search: Please select your desired category and enter the keyword(s). Entering multiple keywords will narrow the search results.

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Payment Method

Payment must be in US dollars by Credit Card (VISA and MASTERCARD), International POSTAL Money Order, Cash Payment via Registered Mail or Post Wire Transfer (Giro accounts).

When you find an album you wish to purchase, put it in your shopping cart by checking the mark in front of the music titles. Follow the directions provided on the Shopping Cart page to complete your purchase.
If you wish to order by e-mail, please write your name, address, item names you want to purchase, and your credit card number if you are first time visitor. Please be aware that if you choose to order by e-mail instead of on the website, the secure transaction system will not function.

Credit Cards

We accept Visa and MasterCard. We will process your credit card order after we receive your request. When you submit your credit card number online via our secure transaction system, it will be held in our secure database.
Please follow all of the instructions on the Shopping Cart page when you place your order.(In the case of ordering by e-mail, the secure transaction system will not be functioned.)

International POSTAL Money Order

International Postal Money Orders are issued at post offices. Upon receiving an international postal money order, your order will be processed and shipped to you as soon as it becomes available. US$ or Japanese-yen money orders are accepted.
Please do not send us domestic postal money orders or bank-issued money orders. They are not Accepted.

  1. Put your desired product(s) in the Shopping Cart on the web.
  2. Fill in the shipping and billing forms online.
  3. Select 'International Postal Money Order' as your payment method.
  4. You will receive a confirmation e-mail.
  5. Write down your order ID, and make sure you have your order id written down on the check.
  6. Please send your check payment with the total amount indicated on the confirmation e-mail to the following address:

     Ark Enterprise Co., Ltd.
     4-11-9-101, Nakamachi
     Machida, Tokyo 194-0021
     JAPAN

Cash Payment via Registered Mail

For a cash payment, please send it in a registered mail to the addressed below.
Only Japanese Yen and US$ are accepted. Upon receiving it, your order will be processed, and will be shipped as soon as the items become available. If you're sending US dollars, please round off to the nearest. We'd appreciate it if you do not send us changes.

  1. Put your desired product(s) in the Shopping Cart on the web.
  2. Fill in the shipping and billing forms online.
  3. Select 'Cash Payment via Registered Mail' as your payment method.
  4. You will receive a confirmation e-mail.
  5. Write down your order id, and make sure you have your order id written down on the check.
  6. Please send your payment via Registered Mail to the following address:

     Ark Enterprise Co., Ltd.
     4-11-9-101, Nakamachi
     Machida, Tokyo 194-0021
     JAPAN

Post Wire Transfer

You also can transfer your payment at the post office.
Only Japanese Yen is applicable. Upon receiving it, your order will be processed, and will be shipped as soon as the items become available.

  1. Put your desired product(s) in the shopping basket on the web.
  2. Fill in the shipping and billing forms online.
  3. Select 'Post Wire Transfer' as your payment method.
  4. You will receive a confirmation e-mail.
  5. Please transfer your payment to the following Giro accounts:

     Ark Enterprise Co., Ltd.
     "10150-83371711"

Bank Wire Transfer

You also can transfer your payment at the local bank in Japan.
Only Japanese Yen is applicable. Upon receiving it, your order will be processed, and will be shipped as soon as the items become available.

  1. Put your desired product(s) in the shopping basket on the web.
  2. Fill in the shipping and billing forms online.
  3. Select 'Bank Wire Transfer' as your payment method.
  4. You will receive a confirmation e-mail.
  5. 5. Please transfer your payment to the following Bank accounts:

     Jyonan Shinkin Bank, Haramachida Branch
     393178 (1-043-393178)
     Ark Enterprise Co., Ltd.

Collect on Delivery (for Japan residence)

You can pay to the deliveryman. It charges an additional fee $4.50 to the total amount + shipping & handling.
Can be paid in Cash, Debit Card or Credit Card(VISA, MasterCard).

TAX (for Japan residence)

Notice: Since April 1st, 2014, you will be added 8% of sales tax to the total amount. (excluding S&H fee)

Please email us if you have other questions or concerns.

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Shipping & Handling Rates

ATTN: EMS shipping cost change by Japan Post on June 1st, 2016.
[[[[[ Japan Post has announced that they has been made changes to their EMS shipping cost as of June 1st 2016, Japan time (GMT+9).
Due to this change, our additional fee for EMS shipments has been changed d to $15.50.]]]]]

 

We recommend a delivery via EMS(Express Mail Service-registered) for a faster and safer delivery.
Please check the mark on 'Sending by EMS'.
All parcels heavier than 2 kilograms(more than 20 CD's) will be shipped via EMS, because for a parcel weight over 2 kilograms, the EMS shipping cost is actually lower than the regular airmail, not to mention it is faster and safer.
Regular air mail will be sent as a small package.(Under 2 kg)

Any COUNTRIES except Japan : Add $4.80 in shipping and handling charges for the first CD and $1.20 for each additional CD(for multiple CD sets add postage for each disc).
For EMS(registered) mail an additional fee of $15.50 is applied.
Over 20 CD's(ship by EMS): 20-24 CD's = $58.00, 25-29 CD's = $68.00, 30-34 CD's = $78.00, 35-39 CD's = $88.00
All mail packages are at shipped at the customer's risk.

JAPAN : Add $5.80 in shipping and handling charges to all areas of Japan except some areas. Add $2.20 in shipping and handling charges to Okinawa, Hokkaido, Islands, and some other areas.
All mail packages are shipped at the customer's risk.

We do not calculate or charge you for local duties or taxes on non-JAPAN shipments. You are responsible for paying any taxes, duties, or customs fee charged by your local government. Please check with your local post office for more information.

All orders except Japan may be expected to arrive within 4-14 business days. Japan orders will arrive 3-5 days.

Please ensure that you have entered your address correctly. You will be charged for shipping if we have to re-ship an item because of an address error on your part.

In the event that an order is shipped by EMS(Registared Air Mail) is lost en route, we must wait for the claim to be processed. This may take up to 6 months.

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Credit Card Security

We appreciate the concern that many of our customers have expressed about the security of online credit card transactions. You can be sure that Ark Soundtrack Square takes all necessary security measures to protect your credit card information, and does not release information to any outside organization.
Here are a few measures we have taken to protect our customers:

Secure Server Technology :
We use the SSI technology to encrypt the information you send us through our Shopping Cart, so that it cannot be read in transit. When you input your information, you may notice that an unbroken key (if you are using Netscape Navigator 3.0 or earlier), or an locked padlock (if you are using Netscape Communicator 4.0 or later, or Microsoft Internet Explorer) appears at the left bottom of your browser.

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Out of stock itmes

There is no guarantee that an album listed will actually be shipped right away. An album may be in stock when you place your order, but may be sold out by the time your order is processed. We will try our best to re-order as soon as possible and will notify you through email.(Especially, promo items are very limited quantity, and it is possible to unable to re-order.)

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Return Policies

We absolutely guarantee your satisfaction with our products and services. You may return any unopened item within 14 days of delivery for a full refund of the product price. Shipping charges, however, are not refundable.
If you receive a defective item(except the broken jewel cases), please contact us: service@arksquare.net. We will issue you a full refund, including shipping and handling, after we have recieved your returned defective product.

It generally takes about 3-4 weeks to process a domestic return. We recommend that you send your return via an insured carrier. We are not responsible for lost returns.