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SERVICE CENTER

 


How to Shop

You can lookup CDs by each categories "Pre-Order", "New Releases", "Imported CDs", "Japanese releases" and "Blu-ray/DVD/etc."
You can also search by any keyword with our search engine. (Please read "How to search" below.)

Select the items you want to purchase on the list or from a detail page, and click "Add to Cart". If you want to finish your shopping, please click "CHECK OUT" and fill out the secure order form.
Confirmation of your purchase will be sent by e-mail with your points, total cost and the postage.
If you do not receive this within 5 days, please e-mail us to:order@arksquare.net.

How to Search: Please select your desired category and enter the keyword(s). Entering multiple keywords will narrow the search results.

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Payment Method

Payment must be in US dollars by Credit Card (VISA and MASTERCARD), International POSTAL Money Order, Cash Payment via Registered Mail or Post Wire Transfer (Giro accounts).

When you find an album you wish to purchase, put it in your shopping cart by checking the mark in front of the music titles. Follow the directions provided on the Shopping Cart page to complete your purchase.
If you wish to order by e-mail, please write your name, address, item names you want to purchase, and your credit card number if you are first time visitor. Please be aware that if you choose to order by e-mail instead of on the website, the secure transaction system will not function.

Credit Cards

We accept Visa and MasterCard. We will process your credit card order after we receive your request. When you submit your credit card number online via our secure transaction system, it will be held in our secure database.
Please follow all of the instructions on the Shopping Cart page when you place your order.(In the case of ordering by e-mail, the secure transaction system will not be functioned.)

International POSTAL Money Order

International Postal Money Orders are issued at post offices. Upon receiving an international postal money order, your order will be processed and shipped to you as soon as it becomes available. US$ or Japanese-yen money orders are accepted.
Please do not send us domestic postal money orders or bank-issued money orders. They are not Accepted.

  1. Put your desired product(s) in the Shopping Cart on the web.
  2. Fill in the shipping and billing forms online.
  3. Select 'International Postal Money Order' as your payment method.
  4. You will receive a confirmation e-mail.
  5. Write down your order ID, and make sure you have your order id written down on the check.
  6. Please send your check payment with the total amount indicated on the confirmation e-mail to the following address:

     Ark Enterprise Co., Ltd.
     4-11-9-101, Nakamachi
     Machida, Tokyo 194-0021
     JAPAN

Cash Payment via Registered Mail

For a cash payment, please send it in a registered mail to the addressed below.
Only Japanese Yen and US$ are accepted. Upon receiving it, your order will be processed, and will be shipped as soon as the items become available. If you're sending US dollars, please round off to the nearest. We'd appreciate it if you do not send us changes.

  1. Put your desired product(s) in the Shopping Cart on the web.
  2. Fill in the shipping and billing forms online.
  3. Select 'Cash Payment via Registered Mail' as your payment method.
  4. You will receive a confirmation e-mail.
  5. Write down your order id, and make sure you have your order id written down on the check.
  6. Please send your payment via Registered Mail to the following address:

     Ark Enterprise Co., Ltd.
     4-11-9-101, Nakamachi
     Machida, Tokyo 194-0021
     JAPAN

Post Wire Transfer

NOT AVAILABLE NOW

Bank Wire Transfer

NOT AVAILABLE NOW

 

Collect on Delivery (for Japan residence)

You can pay to the deliveryman. It charges an additional fee $4.50 to the total amount + shipping & handling.
Can be paid in Cash, Debit Card or Credit Card(VISA, MasterCard).

TAX (for Japan residence)

Notice: Since October 1st, 2019, you will be added 10% of sales tax to the total amount. (excluding S&H fee)

Please email us if you have other questions or concerns.

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Shipping & Handling Rates

Notification of a Tentative Extra Charge for EMS, From June 1, 2021, Japan time (GMT+9)

[[[[[ Japan Post has made the following announcement: "Since the number of flights has been reduced owing to the worldwide COVID-19 pandemic, we have had no choice but to suspend the acceptance of some postal items. We apologize for any inconvenience. We have been discussing with airlines to secure space on flights for postal items, but our transportation costs have unavoidably risen. We are sincerely sorry, but we are forced to introduce a "tentative extra charge for EMS" starting on 1st June 2021. We appreciate your understanding and cooperation.

Accordingly, we will continue accepting EMS to major countries in Europe and will resume accepting EMS to the United States of America and other destinations.

Thank you for your kind understanding and cooperation. We will make every possible effort to continue providing stable EMS service."

Due to this change, our EMS/DHL fee have been changed (by area) from June 1st, 2021. ]]]]]

We recommend delivery via EMS (Express Mail Service-registered)/DHL for a faster and safer delivery.
Please check the box for 'Sending by EMS'.
All parcels heavier than 2 kilograms (more than 17 CD's) will be shipped via EMS (or DHL), because for a parcel weight over 2 kilograms, the EMS shipping cost is actually lower than regular airmail, not to mention it being faster and safer.
Regular air mail will be sent as a small package.(Under 2 kg)

COUNTRIES except Japan : Add $5.90(Asia)/$7.00(Oceania, Canada, Central America, Middle East, Europe)/$7.90(South America, Africa)/$9.90(The United States (including overseas territories like Guam)) in shipping and handling charges for the first CD and $1.50 for each additional CD(for multiple CD sets add postage for each disc) ($1.20 for Registered SAL).
For EMS (Express/registered) mail an additional fee of $15.50(Asia)/$18.50(Europe)/$19.50(The United States, Oceania, Canada, Central America, Middle East, Africa) is applied.
Over 17 CD's will be automatically changed to shipping by EMS (or DHL)

Please note : All mail packages are shipped at the customer's risk.
We will NOT be responsible for any losses if you choose to ship with "Airmail (unregistered)".

JAPAN : Add $5.80 in shipping and handling charges to all areas of Japan.
All mail packages are shipped at the customer's risk.

We do not calculate or charge you for local duties or taxes on non-JAPAN shipments. You are responsible for paying any taxes, duties, or customs fee charged by your local government. Please check with your local post office for more information.

All orders except Japan may be expected to arrive within 5-14 business days for Air-Mail/ around 1-3 weeks for Registered SAL.
Japan orders will arrive in 2-7 days.

Please ensure that you have entered your address correctly. You will be charged for shipping if we have to re-ship an item because of an address error on your part.

In the event that an order is shipped by EMS/DHL (Registared Air Mail) is lost en route, we must wait for the claim to be processed. This may take up to 6 months.

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Credit Card Security

We appreciate the concern that many of our customers have expressed about the security of online credit card transactions. You can be sure that Ark Soundtrack Square takes all necessary security measures to protect your credit card information, and does not release information to any outside organization.
Here are a few measures we have taken to protect our customers:

Secure Server Technology :
We use the SSI technology to encrypt the information you send us through our Shopping Cart, so that it cannot be read in transit. When you input your information, you may notice that an unbroken key (if you are using Netscape Navigator 3.0 or earlier), or an locked padlock (if you are using Netscape Communicator 4.0 or later, or Microsoft Internet Explorer) appears at the left bottom of your browser.

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Out of stock itmes

There is no guarantee that an album listed will actually be shipped right away. An album may be in stock when you place your order, but may be sold out by the time your order is processed. We will try our best to re-order as soon as possible and will notify you through email.(Especially, promo items are very limited quantity, and it is possible to unable to re-order.)

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Return Policies

We absolutely guarantee your satisfaction with our products and services. You may return any unopened item within 14 days of delivery for a full refund of the product price. Shipping charges, however, are not refundable.
If you receive a defective item(except the broken jewel cases), please contact us: service@arksquare.net. We will issue you a full refund, including shipping and handling, after we have recieved your returned defective product.

It generally takes about 3-4 weeks to process a domestic return. We recommend that you send your return via an insured carrier. We are not responsible for lost returns.